Googleplex tour

ICMA Conference: "Googleplex tour".

This was probably the most anticipated session of the conference. I think the main concept I got from this tour was just what a dedicated group of people can accomplish, as well as becoming more familiar with the "Google Apps" and how I could use them to work more effectively.

Also, the guide who went with us was involved in the location of the "Googleplex" in Mountain View and that explanation of negotiations was an education in itself.

I tried note all of the Google culture, from the code explanations over the urinals, to the reasoning behind allowing dogs at work and providing feeding stations. By chance, I read a story in the local newspaper about the interviewing process at Google and it was a good example of why good hiring is the most important step in the personnel system.

Inspirational Breakfast

ICMA Conference, October 18, 2010: “Inspirational Breakfast”.

What was “inspirational” about this breakfast was the approach used by the sponsors, having actual clients testify how the social programs helped them. In this case, the clients included a victim of domestic abuse, a recovering addict to alcohol and drugs and perhaps the most inspiring, the homeless person who was helped by the program.

The theme of the program was how the resources of the local government and local private organizations were used on a collaborative basis to combat these problems.

My interest was how local agencies could be used in resolving any time of problem (or perhaps more correctly) or providing services to the residents who need such services

"Gaming can Make a Better World"

CMA Conference, October 17, 2010: Opening General Session, Jane McGonigal, “Gaming can Make a Better World”.

I enjoyed this because it was a new thought (to me). McGonigal stated the premise that computer games could be used to resolve social and other problems. She cited two such games that had been used to resolve actual problems.

While I don’t know that I will start using computer games to solve problems, it still opened up some new thoughts. This is what I enjoy and find educational about sessions like this. It opens up a new thought path to me.

While I haven’t looked at the computer games she mentioned in her talk, I have discussed the concept with the staff and I feel it is opening up some new ways of looking at how to resolve problems.

We are looking at continued reduced revenues and I feel the discussions started about the “computer game theory” helped us derive some new ways of looking at analyzing our personnel, vehicle and other needs.

After I got over my initial rejection of her theory, I found the session was one of the better sessions I attended, as it opened me up to accepting new approaches. Also, at least one employee downloaded the games she mentioned and worked with them on his own time, and he has demonstrated some new talents I wasn’t aware he had!

Positive Discipline

"Positive Discipline", MTAS Workshop, 8/27/10

This workshop concerned the use of discipline to improve job performance, as opposed to "punishment".

Some thoughts I got from this workshop that I will apply to my work include:

-Generally 5-10% of any Team are low performers. These personnel take up a lot of supervisory time, drag down the team. Also 5-10% of any Team are "stars" and generally will do well no matter what.

The Instructor suggested Supervisors spend more time on the "almost stars" to make them "Stars" rather than wasting time on low performers who won't improve.

1. Hiring better is the first priority since hiring the right person is the key.

2. Placement is also a priority, in that the right person needs to be in the right place, in a match of needs and abilities.

3. Asking a person to change can be intrepreted as "what am I doing wrong?" The suggested method is to emphasize change to results, not as "doing something wrong".

One concept that I especially liked is the idea of "setting expectations" rather than merely trying to improve behavior. The instructor mentioned setting expectations "early and often".

The instructor noted that 15% of Job Performance problems is lack of skills while 85% of Job Performance is attitude or behavior. After the Workshop, my observations were that lack of skills actually a small part of most problem personnel.

I have researched "setting and communicating expectations" since the Workshop and feel this concept was an especially valuable thought from this Workshop.

Stop Overdoing Your Strengths

Robert E. Kaplan and Robert B. Kaiser, "Stop Overdoing Your Strenghts" (Harvard Business Review, February, 2010)

The book "Now Discover Your Strengths", the ICMA Workshop on this subject, testing and other articles and workshops etc. made sense to me and I try to use the concepts of "suing your strengths" both as a Manager and also I encourage personnel to utilize these concepts.

Since the concepts of using your strengths rather than concentrating on trying the improve my weaknesses is a major change in my thinking in recent years, this article with the theme that you can "overdo" your strengths was interesting and educational.

The Article basically states that we need to be careful to not overuse our strengths to the point that they are become "weaknesses through overuse". While this may appear to be common sense, I appreciated some of the points of the article.

The article stated that research indicated that the effects of overuse of strengths could have negative impact on team performance, especially in the areas of vitality and productively and ALWAYS in performance. While I always realized overdoing strengths could be harmful, the article states even a "little" overdoing could be harmful.

The article basically states that a manager needs to find "balance" by acknowledging the strengths overused and redirecting strengths. Some techniques suggested included co-worker ratings (a "5", or whatever top rating is used may indicate overuse of a strength), making a list of qualities I want in a leader and analyzing the list to see if I am overdoing any of them, and checking for "lopsidedness" (by getting feedback) and simply checking with a trusted colleague, counselor or friend or spouse.

"Redirecting Strengths" is the next, and most difficult step, to become more balanced in leadership style.

The article also provides several sources for helping self-analysis.

While I haven't started the through analysis, I have thought of several areas where I need to become more balanced, and the article has already had an effect on my management and relationship style. This is an article I am going to keep and reflect on in the future to measure my progress.

Seminar on April 30, 2010

When Work and Lifestyles Collide: How to Avoid Lifestyle Discrimination-Seminar by Weintraub Stock P.C., April 30, 2010

This seminar was valuable in that it reinforced the importance of being consistent in treatment, while avoiding disparate impact on protected classes.

More importantly, it updated me on some of the recent developments in this area so I can review our current practices and update Supervisors on it.

Some highlights of this seminar:

-Federal Court is better, since State Court is more subject to manipulation. However, Federal Court requires filing before the EEOC which provides the plantiff with free discovery

Lifestyle Discrimination Claims include Sexual Orientation, Physical Appearance, Pornography, Body Pieircing, Tatoos

GENERAL RULE: Treat all personnel the same. EXCEPT

-Can’t really do this so have to “accommondate” protected classes.

“Disparate Impact”: Neutral practices may have adverse impact on someone in a “protected class”.

RECOGNIZING HARRASSMENT

-Judged by looking at all the circumstances, not measure in isolation, includes a “reasonable interference” at work

Anyone can harrass anyone (including Vendor to Employee etc.)

TANAGIBLE Employment Action:

-Significant changes in job (hiring, firing, promotion, pay etc.)

***Employer has “vicarious liability” and consequences in tangible employment actions

Employer liable where “should have known” and failed to take action

SCOPE OF EMPLOYMENT:

Employer must have firm policies in place to demonstrate not work related.

Non-Verbal (gazing, leering, touching etc.) and “Visual Harrassment” (explicit pictures, improper pictures, “overabundance of pictures reflecting personal choices”.

KEY: Take care of a problem, investigate and take remedial action. Don’t worry about being accused of reducing liability etc., just take care of the problem

“Barnes vs. City of Cincinnati (Transexual case)- “Impact on Workplace” is a factor of defense.

Physical Appearance-body piercing and tattoos:

-Business impact: CAN prohibit tattoos (if consistent) if for business purpose and attempt to accommodate religious reasons

-Avoid dress codes that impact on national origin etc.

-Red Robbin (court case concerning tattoos)

-Cloutier vs. Costco Wholesale “Church of the Body Modification”

RELIGION CLAIM:

Ask questions! (for example, how long member, how old church, exceptions to the faith?)

-THEN, “how can we accommodate” (if can’t can terminate not on beliefs, but on actions or performance)

GROOMING STANDARDS, DRESS CODES

-Allowed to set “reasonable business standards” fitting in accordance with business needs.

-May depend on position

-Watch for ADA

-Physical Appearance: Weight, grooming, physical etc.

Abercrombie & Fitch “Look Policy”

Weight is a huge issue

Pornography: Access through computers

Court case: U.S. vs. Ziegler

Court Case: Doe vs. xyz corp

SMOKING:

Both “smokers” and “non-smokers” (freedom from 2nd hand smoke) may assert rights

-Be consistent

--Failure to maintain a smoke free workplace

CELL PHONE ISSUES:

-Prohibit use and texting on city vehicles etc.

-Use handsfree or pull over policy

NOTE: Can track cell phone records to see if driving and talking

April 28, 2010 Seminar (not posted yet)

“Health Care Reform” April 28, 2010 (Seminar presented by FordHarrison)

This seminar included aspects of the new “Health Care Reform Act” for employers.

Some information I obtained which I felt was important is:

-Many important decisions are to be made “by the Secretary”, so many decisions aren’t even made yet.

-Implementation will actually be by the Department of Labor, IRS and HHS.

-Provided details of the Law concerning timetables for the new law.

-Learned the a “long term care” plan which will be available to all personnel with a 5 year period before claims can be filed.

-Learned details of the new such as requiring no deductibles/copays for may treatments and for child medical (dental/vision?) care. Age to be established “by the secretary”.

-Learned several details which will be valuable to some city personnel concerning coverage for children etc.

-Learned Medical Reinbursements for over-the-counter medicines is being eliminated and limits reduced to $2,500 (costing employees who have large expenses)

-New taxes to pay for health reform.

The presenters also emphasized that there will be changes before many of the new changes become effective.