This was a presentation by a Leader who developed successful training facilities for low-income residents who had previously been considered untrainable. Some thoughts:
-“Environment drives behavior”
-“Life is about the small things”
-If you want people to behave in a certain way, you need to provide them with role models of how you want them to behave.
-Way you think about people drives behavior
-Peoples behavior is a function of expectations.
Besides being inspirational, I got some ideas on increasing expectations and developing examples of behavior I expect of City personnel. While it is not as nearly dramatic, it will help improve the performance of the City if we incorporate these thoughts.
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